Privacy Policy
Last updated: December 2025
This Privacy Policy explains how personal information is collected, used and protected when you visit or use karen-blackburn.co.uk (“the Site”).
Who we are
Karen Blackburn is the data controller responsible for your personal data.
Email: karen@karen-blackburn.co.uk
Location: Cornwall, United Kingdom
What personal data we collect
We may collect and process the following information:
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Personal details you provide, such as your name, email address, postal address and telephone number
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Information you submit when you book a session, make a purchase, complete a form or contact us
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Payment information (payments are processed securely by third-party providers – we do not store full card details)
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Technical data, including IP address, browser type, device information and usage data
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Marketing preferences and communication history
How your data is collected
Your data may be collected when you:
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Browse the website
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Book a service or purchase a digital product
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Subscribe to emails or download a free resource
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Contact us via email, forms or social media
How we use your personal data
Under UK GDPR, we must have a lawful basis for using your data. We use your information to:
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Provide and deliver services and digital products
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Communicate with you about bookings, enquiries or support
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Send marketing emails where you have given consent
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Improve the website and user experience
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Meet legal, accounting or regulatory requirements
Lawful bases include:
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Contractual necessity
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Consent
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Legitimate interests
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Legal obligation
Marketing communications
You will only receive marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Cookies and analytics
We use cookies and similar technologies to understand how visitors use the site and to improve functionality. You can manage or disable cookies via your browser settings.
Third-party services
Our website is hosted by Wix.com, which provides the platform used to deliver our services and products. Your data may be stored on secure servers operated by Wix and its approved partners.
Payment providers and email marketing platforms process data in line with their own privacy policies and UK GDPR obligations.
Data security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.
How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.
Your rights under UK GDPR
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request erasure of your data
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Object to or restrict processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact: karen@karen-blackburn.co.uk
Changes to this policy
This policy may be updated from time to time. The latest version will always be available on this page.
Terms and conditions
Last updated: December 2025
These Terms & Conditions govern your use of karen-blackburn.co.uk and any services or digital products provided by Karen Blackburn.
By using this website, you agree to these Terms.
Services provided
This website offers:
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1:1 coaching sessions
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Digital products such as PDFs and audio downloads
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All services are intended for adults aged 18 and over.
Booking and payment
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Prices are listed on the website and may change at any time
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Payment is required in advance unless otherwise stated
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By booking a service or purchasing a product, you enter into a legally binding agreement
Digital products
Due to the nature of digital content, downloads are non-refundable once accessed, in line with UK Consumer Contracts Regulations, unless the product is faulty.
Coaching disclaimer
Coaching is not therapy, counselling or medical treatment.
You are responsible for your own wellbeing, decisions and actions during and after coaching sessions.
If you are experiencing mental health difficulties, please seek support from a qualified healthcare professional.
Cancellations and missed appointments
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A minimum of 24 hours’ notice is required to cancel or reschedule a session
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Cancellations made with less than 24 hours’ notice are non-refundable
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Missed appointments will be charged in full
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Late arrivals may result in a shortened session, charged at the full rate
Intellectual property
All content on this website, including text, images, audio, downloads and branding, is the property of Karen Blackburn and may not be copied, shared or reproduced without written permission.
Limitation of liability
To the fullest extent permitted by law, Karen Blackburn shall not be liable for any indirect or consequential loss arising from the use of this website, services or digital products.
Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.
Termination of services
We reserve the right to refuse or terminate services where these Terms are breached or where continued provision is not appropriate.
Governing law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these Terms or our policies, please contact: karen@karen-blackburn.co.uk